The software as a service (SaaS) model has been widely nuzzled due to its numerous advantages that ondemand solutions deliver to diverse industries.The first companies to use it for saving costs, boost performance and improve client satisfaction were the logistics centric organisations. As the need for connectivity, tractability and alliance grows, many are realising that SaaS has a lot to offer. It’s not just a rented software application, when aligned with global logistics network comprising of several communities with a common interest.
Considering a growing country like India where technology is still growing with infrastructure being created, eCommerce sector seems a bit of a mess. Most of the companies working in the sector don’t provide tracking APIs, even if they do, it takes a lot of effort just to integrate it. Not to forget, this is a repetitive process. To empower SaaS-based solutions in the logistics segment, Shipway came into being.
About & Services
Founded by Vikas Garg and Gaurav Gupta in 2015, the startup is helping merchants to serve their customers in a better way to run their online stores efficiently. “We are purely Technology based, Empowering eCommerce players in terms of reducing Customer support cost and increasing customer satisfaction,” this is how Gaurav defines his company.
The company runs on a SaaS-centric model where small and medium etailers avail services of providing notifications to its clientèle on a per-shipment basis. The company also provides analytics by proving customer reviews to keep the services fault-free.
Services offered by Shipway help eCommerece companies cut down customer queries, improve post buying experience, reviews help a big time and most of all, alerts to their companies for delivery problems.
Monetisation & Traction
The startup works on a subscription-based model where small and medium etailers use their services for sending alerts (Text and Email) to their customers on a per-shipment basis. Also, order reviews is a premium service where Shipway collects reviews and send those reports to the merchant.
Gaurav claimed that they are providing tracking and notifications for more than 40 couriers
Aramex, Bluedart, Bombino Express, Book My Packet, CJ Korea Express, Delhivery, Delnet Express, DHL, DotZot, DTDC, Ecom Express, Fedex, First Flight, Future Supply Chains, Gati, Gojavas, GoPigeon, India Post, Ondot, Ondot Pickspeed, Overnite Express, Quantium, Red Express, Ship Delight, Shree Maruti Courier, Shree Tirupati Courier, TCI Express, The Professional Couriers, TNT, Trackon, UPS, Wow Express, Xpress Bees etc
Market & Funding
The company is currently being bootstrapped, talking to Gaurav he stated that they’re looking to raise $500,000. He further added, “These funds will be deployed for technology expansion and improving analytics services.”
Transparency Market Research has recently published a market study on the global transportation management systems market. The research report pegs the value of the global market at $6.8 billion in 2013. Over the period from 2014 to 2022, analysts expect this marker to develop at a CAGR of 12.20% and reach an estimated value of $19.2 billion by the end of the forecast period.