According to a WSJ’s report, the Alphabet Inc company Google is building a new messaging service that will be enabled with Artificial Intelligence. This technology might give Facebook a hard run, as the Zuckerberg owned company is also planning to introduce messaging assistant ‘M’ using AI technology.
As the smartphone market is catching up with the technology, the need for social interaction and messaging to introduce something new is coming up rapidly in the market. Wechat, the most used messaging app in China has in-built shopping and payment features, likewise Whatsapp and Facebook messenger now need to introduce a little more than messaging to survive. If Google introduces AI messaging in its apps Hangouts and Messenger, it might take away the market acquired by Zuckerberg owned messaging apps.
The company is planning to introduce the so called ‘Chatbots’, who will answer the questions inside the messaging app. Let’s just say ‘What’s the best place to have a coffee in this town?’, also these bots might be able to book a reservation for you just through the messaging app. The things required to run a messaging app is how the company builds its user network and so far Google has not been much successful in creating such networks through Hangouts and Messenger. Also, the date of launch of this service is not announced yet.
Luka.ai is a similar platform that answers users through texts, just like ‘M’ from the Facebook messenger. Replying to WSJ, Zhenya Kuyda, chief executive of Luka.ai said, “We show you a steakhouse and you say, ‘No I’m vegetarian,’ and the system remembers and doesn’t recommend meat restaurants.”
Similarly, there was a system developed by Text100 which provided chatbots on Telegram. According to the reports, Google veteran Nick Fox asked the company to acquire Text100’s services but Google declined. On the other hand, since Google is pursuing a similar technology in-house, it will be interesting to see how it revives its own messaging apps.