Freshdesk Acquires Konotor to Extend Mobile-­First Customer Support

Freshdesk​, cloud ­based customer support software developer, has acquired Konotor, a mobile first user engagement platform.


The financial details of the deal have not been disclosed yet.

The acquisition accelerates Freshdesk’s mission to deliver omnichannel customer service and comes on the heels of acquiring video chat and co- ­browsing platform 1CLICK and social recommendation app Frilp.

Konotor helps businesses engage with users in a proactive and contextual manner through features like rich two­way messaging, in­app support and marketing automation. The company’s list of customers includes Target, Zomato, Times Internet, Faasos, and, among others.

Commenting on the acquisition,Girish Mathrubootham, CEO, Freshdesk said, “Mobile­first companies face a unique set of challenges in customer support and user engagement, creating the need for a different solution. Konotor has demonstrated significant early success in addressing this need, by enabling marquee apps to engage better with their users. The addition of Konotor to our product suite will help us create powerful customer experiences.”

Launched in 2010, Freshdesk is headquartered in San Francisco, California and has a development center in Chennai, India. The company claims to have 50,000 customers around the world, including 3M, Honda, Hugo Boss, University of Pennsylvania, The Atlantic, and Petronas. The flagship product allows organizations to support customers through email, phone, websites, forums and social media.

In April 2015, Freshdesk raised $50 million in Series E round led by Tigel Global, Google Capital and Accel Partners. In June 2014, the firm had secured $31 million in series D round. The total capital raised by the company till date is $95 million.