US Based NASDAQ Listed Company, Interactive Intelligence, a provider of software and cloud services for customer engagement, has acquired Mumbai based Customer360, a developer of Software as a Service (SaaS) applications that help businesses enhance customer relations using non-voice communications channels.
Customer360 offers a Customer Engagement Platform that includes video chat and mobile apps for live chat and helpdesk. It has more than 1,000 customers, including 4,000-plus agents using its platform. Customers include Housing.com, Yatra and many other brand name companies.
The firm’s executive management includes co-founders CEO Mitul Thakkar and COO Mayuresh Shilotri. Thakkar is a former Yahoo executive and has a master’s degree in computer science from State University of New York. Shilotri is a former Cognizant executive with a master of business administration from Indian Institute of Technology Madras.
Thakkar and Shilotri, along with the complete Customer360 team of approximately 30 employees are joining Interactive Intelligence. Employees will remain at the Customer360 headquarters office in Mumbai.
Interactive Intelligence plans to incorporate the Customer360 products into its PureCloud services.
Customer360 was angel-funded in September 2013 by Vishwas Patel, CEO of CCAvenue. Subsequently, the company raised another round from CCAvenue and Milind Mody, CEO of eBrandz Solutions Pvt Ltd, a digital agency with offices in New York and Mumbai.
iSPIRT, Indian software products think-tank, supported the deal as part of its M&A Connect Program. Sanat Rao, Partner (M&A) at iSPIRT, said “The Customer360 team has developed high-quality technology and we are excited to see them continuing their journey as part of ININ.” Customer360 was also advised by DM Shah & Associates.
The acquisition amount was undisclosed.