India just loves food! A rise has been seen in food tech startups. Some of them are aggregating restaurants and some are aggregating chef’s. One such startup which just stepped into this field with a slightly different model is ZuperMeal.
It is a mobile based food aggregator that provides authentic home-cooked meals. It actually fulfills its claim of home-cooked meals as the startup has enrolled housewives on their platform as chef’s, who are passionate about cooking. The company lists the menu of home-cooked food items and home-delivers it to their customers.
Founded in July 2015 by Balasubramanian A. and Pallavi Saxena, the Mumbai based startup has three options – Home cooked meals (lunch, evening snacks and dinner), Zuper Specials (cakes, pickles, laddoos, namkeens, theplas and regional specialties), and everyday tiffin service.
On talking about the idea to start ZuperMeal, Pallavi Saxena says, “For years I have been observing Indian women toiling away in kitchens, only to get noticed via criticism when the food does not taste good. Good cooking is hardly appreciated at homes. Furthermore, all this work is not even accounted for in the GDP of the country. On the other hand there are millions today who are seeking healthy home cooked food, rather than heavy and oily restaurant food. Today’s technology allows us to connect them both via simple apps. As soon as I saw the power of Apps in daily life, I gave wings to this idea.”
What problems is it solving?
Young working professionals/bachelor’s/migrants who live alone are not able to cook food due to lack of time. Due to this reason they are highly dependent on restaurants or fast food eating joints. Therefore the requirement of a service which not only serves healthy and hygienic home cooked food but also delivers it to the customer making it convenient for the customers is the main problem it is catering to.
On the other hand it is empowering women by creating an income resource for them. A woman who is connected with ZuperMeal can easily earn 5000-10000 monthly.
Who is it competing with?
HolaChef, Biteclub etc. are its competitors as they also work on chef aggregation model, and it competes with Delhi based Yumist as well which offers economical ‘home-styled’ meals.
How does it work?
The startup has a network of housewives who are passionate about cooking. ZuperMeal expert team curates and guides the housewives on menu, consistency of taste, hygiene and food safety. The startup also helps women price the food for the quality and quantity they are providing. Food grade and microwave safe packaging is provided by Zupermeal to ensure quantity control.
Menu of the day is available on the App, and as soon as the order is received, the meal is delivered to the customer within 36 minutes of order. This means the home chefs prepare the dishes planned for the day just before the lunch, snack or dinner time, and the delivery team collects these meals in hot ovens, ready to be delivered.
ZuperMeal’s tiffin service allows a customer to lock in the delivery for 2 to 4 weeks at a time, but the food is delivered from different home-chefs on a rotation basis. A customer can use any mode of payment, i.e. COD, mobile wallet or card payment.
How are chefs enrolled on the platform?
Currently the startup is functional in selected areas of Mumbai (Andheri East, Powai, Mulund, Bhandup and Thane). Therefore to help aggregate home chef, an announcement is made through social media and society programs. “Social media has been a boon for us in connecting with passionate home chefs. And it is helping us find our target customers,” said the team.
The startup has a team of experts who have an elaborate experience with leading hotels and catering companies. Experts visit the chef’s place to inspect the food quality and preparation hygiene. Home chef’s are rated on a 24 credits rating ensuring various aspects such as hygiene, food safety and proper packaging. Each home chef is then trained to ZM standard of quantity and quality on these parameters.
Present Status and Future Goals:
The startups has reached about 950 downloads in 5 weeks of launch. The number of meals on a daily basis is 60. Currently the startup has 10 delivery boys.
The startup has an Android app as of now and has plans of rolling out its iOS app in November. Consumers can give feedback on the app. They can rate the chef’s and also write review of every dish for others to see. Chef details are also available on the app and a customer can also select a particular chef or dish.
Monetization Model: “We price every product based on clear parameters of unit profitability. We operate on a gross margin of 60%, which pays for delivery, packaging and VAT. Thereby, every single meal is a profitable transaction. Naturally in the beginning the corporate costs and marketing costs are high as compared to overall sales,” said the team.
Future Plans: It has been bootstrapped till now and is looking out to raise funds. The startup has plans to grow within Mumbai initially and later targeting its expansion pan India.