Talkdesk Raises $15M to Help SMBs Develop Cloud-based Customer Centres

 

San Francisco based Talkdesk is a cloud-based call centre software solution that help businesses to improve customer interactions, has raised $15 million Series A financing round. The investment was led by Josh Stein at DFJ with participation from its existing investor Jason Lemkin at Storm Ventures.

With this capital the company will continue to advance Talkdesk and make improvements to help serve its customers better. It has increased its team from six to over 70 employees, and expanded its offices in Portland, Oregon and Lisbon, Portugal. The firm has increased its revenue 10X year-over-year and have an expanding customer base of over 2,000.

Talkdesk’s solution is integrated with customer relationship management and customer service systems as well as other business tools. It can be set up within minutes and doesn’t require hardware, phones, coding, or even phones- all that is needed is a computer and an internet connection.

A customer is routed to the agent with the skills or specialized knowledge to effectively address the customer’s needs. He sees email, chat, phone, ticket and chat histories and information is automatically updates in the user’s profile post-call. When a call is missed, recorded messages from customers are automatically forwarded to the agent.

It also integrates with Salesforce, Zendesk, Desk.com, Zoho, Shopify, Infusionsoft, Olark and other CRM systems to enhance the real-time customer information provided to agents so they can improve customer interactions.

The company was founded in 2011, launched its platform in 2012, and its customers include Homejoy, Weather.com, and Edmunds.com.

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