SaaS-based, customer support startup Freshdesk that provides customer support via mail, phone, website including social networks like Twitter and Facebook has raised $50 million in Series E round. The investment was led by Tigel Global, Google Capital and Accel Partners. In June 2014, the firm had secured $31 million in series D round. The latest round brings the total capital of the firm to date is $95 million.
As per a YourStory report, the company aims to utilize the raised funding to accelerate its products and scale its business to meet demand from customers around the world. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk is used by companies ranging from startups to enterprises. It claims to have over 40,000 customers around the world including 3M, Honda, Hugo Boss, University of Pennsylvania, The Atlantic and Petronas.
The startup is directly competing with software development firm, Zendesk which had gone for an IPO last year and has a market cap of $2 billion.