Taiwanese firm, Asus has stated that it will not provide warranty for products bought on Flipkart from the date of purchase in India, instead the warranty will be applicable from the date of manufacture. Asus claimed that it does not receive the date of purchase information from Flipkart, so they will give warranty only as per serial number.
The issue came up after a customer with a faulty 10-month old Asus tablet bought from Flipkart approached the company to claim warranty but got denied. Publisher BGR reported this incident first.
“This is our process, we will only give warranty as per serial number. We are not receiving date of purchase from Flipkart. In case customers need warranty from date of purchase, they will have to go through the approval process of Asus.” Asus customer representative told to BGR on the phone.
Flipkart gave a conflicting remark and called it an ‘isolated’ incident.”
Also, online retailer reached out to customer with the following solution:
“1. We can get in touch with the brand and have the warranty of the product updated. This will take around 20 business days
2. You can get the product serviced by an authorized service centre and we will reimburse the amount spent by you for repair.”
Last month, Chinese mobile manufacturer, Gionee also said that it is planning to stop selling on certain marketplaces in the country because of recent heavy discount sales across all categories. And in case any sale happens through such a portal, then the product warranty would be made void.
This is not an isolated case, Samsung had taken 48 of its models offline since it was facing heat from its traders who shouted against the online counterparts who don’t sell at competitive rates.
Other consumer goods manufacturers like Sony, LG, Samsung, Canon and so on are accusing online retailers like Flipkart, Snapdeal, Amazon and their likes of devaluing brands and threaten to retract warranty for products sold on these marketplaces
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