The Transport Department will soon launch a toll-free helpline to address citizen’s complaints. Besides complaints, the department will receive also suggestions through the toll-free number.The move aims at resolving public grievances in a time-bound manner, thereby enabling better interaction with general public as well as to enable officials keep a track of status of complaint redressals.
The system is expected to go live from this week as said by Rachna Yaduvanshi, ARTO (Administration), Noida. All officials will receive unique log-in ids and passwords to access the web portal for resolving complaints.“Different timeframes have been set for resolving different categories of complaints”, added Rachna.
Customers can also request certain transport-related information on the online system such as driving license, vehicle registration, etc.
Queries, complaints and suggestions can be made to the department at the toll-free number: 1800-1800-151 from 9am to 11pm on all days of the week.
Upon filing a complaint, customers will immediately receive a text message along with a reference number for future communications. At the same time, the department will also receive an alert. Once the query/complaint gets resolved, the customer will also receive an alert regarding the successful completion by the department.
Also, from tomorrow onwards, the Vehicle owners (both Goods and Passenger) in Noida will have the option to pay their vehicle taxes online by logging on to the https://vahan.up.nic.in/up.
Named as Vahan, this software enables the processes at RTO/ARTO Offices involving Vehicle Registration, Fitness, Taxes, Permits & Enforcement to get computerized. Previously, it was applicable only for Ghaziabad and Lucknow RTO. Till date, 755 vehicle owners have checked their pending tax details and the portal have completed 59 online transactions successfully.
To understand the complete procedure for making a new vehicle registration and other services like address change, issuing NOC, duplicate copy etc., click here.
Previously, the state transport department of Mumbai had also launched a toll free number (1800-220-110) in 2010, to address complaints against errant taxis and autorickshaws, which made a huge hit.
Other government departments which have taken initiatives to become tech-savvy, thereby improving their work mechanism includes the national cloud initiative-Meghraj, integrating online payments for passport application and establishing a new Media Wing to increase government’s presence over social media.
To contact author, email at email@example.com