Google testing waters to launch Google Helpouts

Helpoutsby-googleAfter mesmerizing the world with products like Google wallet and Google hangouts, Google has now launched Google Helpouts- a Hangout based video platform where people can connect with experts over  a live video chat, reports TheNextWeb. The development was however first reported by TechCrunch almost a month back.

Google Helpouts is basically a service, hosted via Google Hangouts, to connect people who need help with people who can give help, over live video, anytime, anywhere. The video calls can be accessed from computer, Android, iPhone, and iPad devices. A professional willing to share his expertise can schedule a session based on his availability wherein his Helpouts profile is auto-completed based on his Google+ profile.

To create a Helpout, a user can list his profile in any of the 8 Categories currently available which includes Home & Garden, Computers & Electronics, Health & Counseling, Nutrition & Fitness, Fashion & Beauty, Art & Music, Cooking and Education. Also, evidence of qualifications such as certificates, training and experience have to be submitted. If a user want to provide any medical service, Google will also get a third party check for the user’s certificate or licensure. Once the listing is submitted, Google will then notify the user by email whether his listing was accepted or not, after getting it reviewed.

helpouts screen

(Image Credit: TechCrunch)

The Helpouts can be given by experts either free or having a charge for the session. If a fee is charged, both providers and customers will need to use Google Wallet for the payment, wherein a platform fee of 20% will be applied to paid Helpouts, including credit card transaction and Wallet fees.

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The Helpouts platform is different from Hangouts because Helpouts takes care of all of the setup and maintenance associated with delivering your services – from payment, to scheduling, reputation management, and customer acquisition.

The service is still in testing phase, as Google is currently inviting people with expertise across a number of topics to be able to offer Helpouts when it will go live — and to make money sharing their skills and knowledge with the world.

At present, Google is giving out invitation codes to set up an account and create Helpout listings. Visitors who are interested to join and have not received invitation yet, can log on to Google Helpouts to express their interest in receiving the invitation for the service.

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