After the launch of online system of booking appointments for passport applicants, Ministry of External Affairs have now integrated an online payment system in the process which will be effective from 21st June, 2013 at all PSK’s in New Delhi.
Looks like even the government was facing challenges in dropouts and non-show of applicants at the time of appointment similar to COD returns in ecommerce. This is the one of the reason the government portal has integrated prior online payments (also offline) to book an appointment for the passport interview.
Under this system, applicants will be required to make payment at the time of booking appointment on the MEA website either by Credit/Debit card (both Master and Visa).
Applicants can also use the Challan option provided on the website and deposit the money in State Bank of India (SBI) branch after generating Challan online. Further, instead of applicant choosing the date and time slot of appointment, system will automatically give earliest available appointment.
With this system, it is expected that it will result in increased utilization of processing capacity of PSK’s and will also reduce the delays caused in booking of appointments for the genuine applicants.
The new system will be gradually rolled out to all PSKs across the country in coming weeks and can be seen as one more step taken by the government to adopt technology in order to ease its processes.
Government recently also launched e-Governance App store, to help the officials to use apps without investing effort in development of such applications.