The success of cashless services in Singapore has drive the Indian Delhi metro Rail Corporation (DMRC) to launch a new service of getting online recharge for its smart card users. This facility is being introduced in order to make services more and more automated and reduce manpower and associated problems. It is launched in association with ICICI Bank as the gateway provider.
“This will decrease the number of actual cash transactions and avoid long queues,” said DMRC Chief Public Relations Officer Anuj Dayal.
Currently, the payment can be done with only debit and credit cards but soon the other net banking facilities will also be provided, as said by Mangu Singh, Director DMRC.
The users can log on to dmrcsmartcard.com to get the recharge done with a minimum amount of Rs.100 and maximum Rs.1,000 per card. Multiple smart cards can also be recharged by a single user. However to complete the process, users will have to physically validate their recharge by using the Add Value Machine (AVM).
Add value machine is a touch screen based machine which provides information about the amount available and the last recharge done. For now, around 39 AVM’s are being installed in 13 metro stations.
According to metro records, 70 per cent of passengers already travel using smart cards, almost 17,000 smart cards are sold every day from various stations and around one crore Metro smart cards are in circulation. This facility certainly aims to increase that number and easy customers in recharging their cards online.
Also, recently Chennai Metro launched its mobile Payment service for the travellers in order to improve the speed of metro service.