SaaS-based, customer support startup Freshdesk that provides customer support via mail, phone, website including social networks like twitter and Facebook has raised $1 million in funding from global venture capital firm Accel Partners. The investment will be focused to expand the product team and invigorate marketing and business development efforts. Details of the deal are not known, however, Shekhar Kirani of Accel Partners will join the Freshdesk’s board of directors.
Freshdesk is a SaaS-based social customer service platform that enables small and medium sized (SMEs) businesses to have a professional and modern customer support system. It offers multi product support, knowledge base, self service portal, community fora and tools to leverage mainstream social media for strengthening customer support.
The Series A Funding comes just as Freshdesk released a host of new features, including Facebook and Twitter integration, enabling businesses to take complete control of their customer service over social media.
Speaking more on funding Girish Mathrubootham, CEO, Freshdesk said “The future of customer support is on the cloud, and a good portion of it will happen on the company’s Facebook and Twitter pages. We also placed particular emphasis on ease of use and intuitiveness, with the view that any company should be able to get Freshdesk up and running in a few minutes”.
Freshdesk was founded in 2010 by former Zoho executives, Girish Mathrubootham and Shanmugam Krishnasamy with aim to bridge a gap in the customer support software market where there were no quality options that were affordable for SMBs. Already integrated with Google Apps, the company plans to add more integrations with other cloud services in the coming months. Freshdesk now has customers in over 30 countries and is available in 6 languages.